The purpose of this policy and procedure is to outline how Empowering Connection delivers Support Coordination services that assist participants to understand, implement and optimise their NDIS plans.

This policy and procedure applies to all staff delivering or overseeing Support Coordination services and meets relevant legislation, regulations and NDIS Practice Standards.

Applicable NDIS Practice Standards

Support Coordination

Outcome

Each participant receives Support Coordination that promotes choice, control and effective use of NDIS funding.

Indicators

• Participants are supported to understand and implement their NDIS plans.
• Participants are connected with appropriate services and supports.
• Conflicts of interest are identified and managed.

Rights and Responsibilities

Outcome

Each participant’s rights, dignity and autonomy are respected.

Indicators

• Participants receive transparent, factual information.
• Participants are supported to make informed decisions.

Definitions