The purpose of this policy and procedure is to outline how Empowering Connection undertakes strategic and operational planning to guide decision-making, support sustainable growth and ensure high-quality service delivery.

This policy and procedure applies to the Board of Directors, management and staff and meets relevant legislation, regulations and standards.

Applicable NDIS Practice Standards

Governance and Operational Management

Outcome

Each participant’s support is overseen by robust governance and operational management systems relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered.

Indicators

• The governing body has systems in place to guide strategic direction and operational planning.
• Strategic and operational plans support quality, safeguarding and continuous improvement.
• Planning processes are informed by data, feedback and risk management.

Definitions

Strategic planning

A process that sets long-term goals, priorities and direction to achieve Empowering Connection’s vision and mission.

Operational planning

A process that translates strategic objectives into short-term actions, responsibilities and resource allocation.

Policy

Empowering Connection is committed to effective strategic and operational planning to ensure sustainable, responsive and participant-centred service delivery.