The purpose of this policy and procedure is to outline how Empowering Connection delivers safe, high-quality and person-centred supports that align with participant goals, needs and preferences.

This policy and procedure applies to all staff involved in service delivery and meets relevant legislation, regulations and Standards.

Applicable NDIS Practice Standards

Provision of Supports

Outcome

Each participant receives supports that are appropriate, safe and responsive to their individual needs.

Indicators

• Supports are delivered in accordance with Service Agreements and Support Plans.
• Participants are treated with dignity and respect.
• Risks are identified and managed during service delivery.

Rights and Responsibilities

Outcome

Each participant’s rights and choices are respected in the delivery of supports.

Indicators

• Participants are involved in decisions about their supports.
• Choice and control are promoted.

Definitions