The purpose of this policy and procedure is to outline how participants access Empowering Connection services in a fair, transparent and equitable manner.

This policy and procedure applies to all staff and meets relevant legislation, regulations and Standards.

Applicable NDIS Practice Standards

Access to Supports

Outcome

Each participant accesses supports that are appropriate, equitable and responsive to their needs.

Indicators

• Clear processes are in place for service access and intake.
• Participants are supported to understand eligibility and service options.
• Access decisions are fair and non-discriminatory.

Definitions

Service access

The process by which participants seek, apply for and commence supports with Empowering Connection.

Eligibility

Meeting the criteria required to receive a specific support or service.

Policy

Empowering Connection is committed to providing fair and equitable access to services.