The purpose of this policy and procedure is to support employee wellbeing by setting clear expectations about work-related contact outside of normal working hours and recognising workers’ right to disconnect.

This policy and procedure applies to all staff and meets relevant legislation, regulations and standards.

Applicable NDIS Practice Standards

Human Resource Management

Outcome

Each participant’s support needs are met by workers who are competent, supported and able to deliver person-centred supports safely and effectively.

Indicators

• Workforce practices support worker wellbeing and sustainability.
• Workers are supported to manage workload, fatigue and work-life balance.
• Organisational systems promote safe and effective service delivery.

Definitions

Right to disconnect

The right of workers to not engage in work-related communications or activities outside of their normal working hours, unless there is a reasonable requirement to do so.

Reasonable contact

Contact that is necessary due to urgent operational requirements, participant safety, emergencies or agreed on-call arrangements.

Policy

Empowering Connection recognises the importance of work-life balance and is committed to supporting staff wellbeing.