The purpose of this policy and procedure is to ensure appropriate, timely and safe responses when a participant who lives alone does not respond to scheduled support or contact.

This policy and procedure applies to all staff involved in providing supports to participants who live alone and meets relevant legislation, regulations and Standards.

Applicable NDIS Practice Standards

Risk Management

Outcome

Risks to participants, workers and the provider are identified and managed.

Indicators

• Risks associated with participants living alone are identified and managed.
• Clear procedures are in place for responding to non-contact situations.
• Staff are trained to respond appropriately to potential safety concerns.

Safe Environment

Outcome

Each participant accesses supports in a safe environment appropriate to their needs.

Indicators

• Systems are in place to respond to potential emergencies.
• Participant wellbeing is prioritised when contact cannot be established.

Definitions