At EC, we don't take referrals. We start Journeys. This guide walks you through everything you need to know about how a new participant enters EC — from the first enquiry through to their Welcome Journey and active support.

Overview — The Journey Process

A Journey begins the moment someone reaches out to EC. Your role as Journey Support Officer is to be the first point of contact, gather the right information, and make sure every new participant and family feels welcomed and supported from day one.

The Journey process has six stages:

  1. Enquiry received
  2. Discovery conversation booked
  3. Eligibility and fit confirmed
  4. Support Roadmap developed
  5. Support Partnership Agreement signed
  6. Welcome Journey completed — support begins

Stage 1 — Enquiry Received

Where enquiries come from