The purpose of this policy and procedure is to ensure participants receive accurate, timely and relevant information, advice and referrals that support informed decision-making, choice and control.

This policy and procedure applies to all staff and meets relevant legislation, regulations and Standards.

Applicable NDIS Practice Standards

Information and Communication

Outcome

Each participant receives information in a way that is accessible and supports informed choice and control.

Indicators

• Participants receive accurate and relevant information about supports and services.
• Information is provided in formats appropriate to participant needs.
• Referrals are made transparently and in the participant’s best interests.

Rights and Responsibilities

Outcome

Each participant’s rights to dignity, autonomy and informed decision-making are upheld.

Indicators

• Participants are supported to understand their options.
• Conflicts of interest are identified and managed.

Definitions