The purpose of this policy and procedure is to ensure incidents involving participants, staff or others are identified, responded to, recorded and managed in a timely, consistent and effective manner.

This policy and procedure applies to all staff and meets relevant legislation, regulations and Standards, including NDIS incident management and reporting requirements.

Applicable NDIS Practice Standards

Incident Management

Outcome

Each participant is safe and risks of harm are identified and managed.

Indicators

• Incidents are identified, recorded and responded to promptly.
• Systems are in place to manage, investigate and learn from incidents.
• Participants are protected from harm, abuse and neglect.

Risk Management

Outcome

Risks to participants, workers and the provider are identified and managed.

Indicators

• Incident data is used to reduce future risk.
• Corrective actions are implemented and monitored.

Definitions