The purpose of this policy and procedure is to set out the steps Empowering Connection staff are required to take in relation to disputes and grievances.

Disputes and grievances raised by Empowering Connection staff, volunteers and contractors are generally managed under this policy and procedure. From time to time, staff may raise issues or provide feedback that are more appropriately managed under Empowering Connection’s Feedback and Complaints Policy and Procedure.

Matters relating to Work Health and Safety are generally managed in accordance with the issue resolution process outlined in Empowering Connection’s Work Health and Safety Policy and Procedure.

This policy and procedure applies to all staff and meets relevant legislation, regulations and standards.

Applicable NDIS Practice Standards

Human Resource Management

Outcome

Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications, and have the expertise and experience required to provide person-centred support.

Definitions

Dispute

A disagreement or argument that can arise from discrimination, harassment or other behaviour between staff members, or between the organisation and a staff member.

Frivolous complaint

A baseless claim that has no merit or value and is made without reasonable cause.

Grievance

A formal complaint lodged by one staff member against another staff member or against the organisation.

Sexual harassment

Any form of unwanted, unwelcome or uninvited sexual behaviour that is offensive, humiliating or embarrassing.

Workplace harassment