Purpose

The purpose of this policy and procedure is to set out how Empowering Connection Group manages conflicts of interest in an open and transparent manner. It applies to all staff and meets relevant legislation, regulations and standards.

Applicable NDIS Practice Standards

Governance and Operational Management

Outcome

Each participant’s support is overseen by robust governance and operational management systems relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered.

Indicators

• Perceived and actual conflicts of interest are proactively managed and documented, including through development and maintenance of organisational policies.

Conflict of Interest – Specialised Support Coordination

Outcome

Each participant receives transparent, factual advice about their support options which promotes choice and control.

Indicators

• Conflict of interest policies are provided or explained to each participant using the language, mode of communication and terms that the participant is most likely to understand.
• Each participant is supported to understand the distinction between the provision of specialised support coordination and other reasonable and necessary supports funded under a participant’s plan.
• If the provider has an interest in any support option available to the participant, the participant is aware of this interest and understands that their choice of other providers will not impact the provision of specialised support coordination.
• Referrals to and from other providers are documented for each participant.

Conflict of Interest – Specialist Disability Accommodation